CCTV News: The China Consumers Association released the "2024 Consumer Satisfaction Evaluation Report" on March 13, showing that the comprehensive score of consumer satisfaction in 100 large and medium-sized cities last year was 80.36 points, an increase of 0.44 points over the previous year, and is generally at a good level.
The evaluation results show that in 2024, among the 100 cities under review, 35 cities had higher consumer satisfaction scores than the national comprehensive score, and the consumer satisfaction scores in 65 cities increased compared with last year. Suzhou City, Foshan City, Yichang City, Qingdao City, Hangzhou City, Shenzhen City, Yantai City, Nanjing City, Guangzhou City and Weifang City ranked first to tenth consumer satisfaction.
The three-level indicators in the top 5 satisfaction scores in 2024 are the improvement of public infrastructure, convenient logistics, rights protection channels, rights protection efficiency, and rights protection results. The three-level indicators of the last five scorers are information truth, consumption policy, consumption law enforcement, consumption warning prompts, and transaction security. This is also the direction of efforts to boost consumption and build satisfactory consumption in the future.
In response to the people's livelihood demands reflected in the evaluation results, the China Consumers Association recommends increasing the intensity and scope of consumption subsidies, optimizing the old-for-new policy, and encouraging green consumption and innovative consumption. Seize the opportunity of urban renewal and enhance the consumption vitality of urban agglomerations. Promote urban-rural integrated development, further break down obstacles to expand urban-rural consumption integration, and allow urban and rural residents to share high-quality consumption and development results.
