On January 21, the 2025 Spring Festival travel rush has entered its 8th day. As of 9:00 on January 20, 2025, Railway 12306 has issued a total of 214 million tickets during the Spring Festival travel rush.

From the situation seven days before the Spring Festival travel rush, as a popular means of transportation, railways are still the first choice for many passengers to travel. Many netizens reported that some trains were sold out in seconds and it was difficult to get a ticket; some netizens reported that some ticket grabbing software showed "with tickets", but 12306 showed "no tickets".

12306 responded to issues related to the purchase of train tickets during the Spring Festival travel rush that are of concern to the public.

1. Train tickets will be sold out in seconds when they are on sale?

2. Can someone only get a candidate for refund?

3. Are the candidate success rates of 20% and 70% reference?

4. The ticket grabbing software "has tickets", but 12306 "has no tickets"?

5. Can the "acceleration package" of ticket grabbing software accelerate?

In addition, Wang Tuo, an associate researcher at the Railway 12306 Science and Technology Innovation Center, said that in order to cope with the huge number of visits during the peak ticket sales, the 12306 technical team took targeted preparation measures to focus on public cloud applications, network bandwidth expansion, and prevent malicious ticket grabbing to ensure the stable and efficient operation of the ticket sales system.

Reporter: Tao Ye, Dong Bohan, Xie Han

Produced by Xinhua News Agency Audio and Video Department